When I researched my latest book The Power of Project Leadership I interviewed a number of project management and leadership experts who I was keen to learn from. One of the people I interviewed was Andy Taylor from People Deliver Projects . I have worked with Andy for a couple of years and have a huge amount of respect for his work and his ability to engage clients and name the issues that need to be addressed. I asked Andy which attributes, thinking patterns and actions most distinguish an outstanding project manager/leader from an average one. This is what he said: “From my observations, there is a particularly breed of project leaders who really grab my attention. They are what I would call a ‘people-person’, and what I like most about them is their natural inclination to lead their project through conversations – also the tough ones! When their team members don’t deliver on a promise, they call it out. When stakeholders resist, they welcome it and ask for the truth. When their sponsors go invisible, they seek them out and ask for what they want.