One of the most important prerequisites for building great professional relationships with team members and stakeholders is trust . Without trust it’s impossible for a project to function effectively as people are unlikely to open up, collaborate and follow someone who they feel they can’t rely on. Trust is essential for working together. Many team members and stakeholders have specialized jobs and responsibilities and the only way to collaborate effectively is to understand each other, which is the core of trust. For project and change managers a high-trust environment is particularly important, as the very nature of our job is to lead people through a period of high uncertainty and change. In addition we often interface with people who are more senior than us and who don’t report to us. As we can’t rely on hierarchical reporting lines to move things forward, we have to make use of our interpersonal skills and our ability to influence people in more subtle ways.
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