5 Ways to Offer Awesome Customer Support

5 Ways to Offer Awesome Customer Support

Early this week, I had two back-to-back customer support experiences that really turned my head. My wife and I recently relocated, and in the process, changed banks from a larger super bank to a smaller credit union. Our mortgages were also sold from one bank to another. We have two mortgaged properties: our home in Utah and a rental in Virginia. Coincidentally, both mortgages were sold to the same mortgage servicer. Perfect storm. I’ll spare you the details and just say that in trying to bring order to all of this and … you know… pay people money , I called the mortgage servicer and my own credit union and had two laughable customer service experiences: Mortgage Lender The two mortgages are serviced on two completely different sites

Read this article:


5 Ways to Offer Awesome Customer Support

     


<script type="text/javascript"><!– google_ad_client = "ca-pub-8334046383696150"; /* PMChat Header */ google_ad_slot = "8203916761"; //–> </script> <script type="text/javascript" src="http://pagead2.googlesyndication.com/pagead/show_ads.js"> </script>

Comments are closed.