5 Pitfalls that Prevent us from Delivering what the Customer Really Needs

5 Pitfalls that Prevent us from Delivering what the Customer Really Needs

It’s well known that a large number of projects fail in some way or another. They are either cancelled prematurely, delivered late, cost too much, or they don’t deliver the expected benefits. It’s often this last reason that’s the worst one. Depending on the size of the overrun to budget or schedule, the organisation may be able to absorb it and live with it. But if the project doesn’t deliver the expected benefits, the rationale for undertaking the  project is at stake.  The dis-benefits may even be so significant that the delivery does more harm than good and has to be rolled back.   Have a look at the cartoon below.

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5 Pitfalls that Prevent us from Delivering what the Customer Really Needs


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